Refund & Replacement Policy
If an eligible order issue is reported within 30 days of delivery, we may provide a full refund or a free replacement. Once approved, you do not need to send the original item back.
What Is Covered
Items that arrive defective, damaged, broken, or unusable; items that do not match the product description or confirmed order details; an incorrect or mismatched size sent by us; and lost or missing items.
What Is Not Covered
Requests made more than 30 days after delivery; a size, product, shipping address, or order detail selected incorrectly by the customer; damage caused by misuse or improper care; worn, washed, soiled, or customer-damaged items; changes of mind or personal taste; and sale or promotional items.
How to Request Help
Contact us with your order number, a description of the issue, clear photos of the item, and a photo of the package showing the shipping label. We will review the request and confirm whether a refund or replacement is approved.
Refund Timing
Approved refunds are returned to the original payment method. Card refunds may take up to 10 business days to appear; PayPal refunds generally take 3–5 business days.
Please Check Before Ordering
Review the product, color, size, quantity, and shipping address carefully before placing your order. Preference changes and customer selection errors are not eligible under this policy.